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Post by Brian Cameron on Nov 2, 2022 12:00:45 GMT
Could I ask if anyone has had any dealings with this company and can advise?
I put an order in to them in May. By July they still didn't actually have the items so I cancelled the order and bought elsewhere. Efforts to get a refund from them have proved fruitless but now I've had an email saying the ordered items are on the way. I have sent them goodness knows how many emails and I've NEVER had a single reply.
So have I been exceptionally unlucky or are they indeed a terrible retailer? Out of all the retailers I've dealt with over the decades in both wargaming and railway modelling they are at the bottom for communication and customer service.
Any proven ways to get a reply even out of them - I really don't want to ring them at international call rates - would be appreciated.
Brian
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Post by zuludon on Nov 2, 2022 14:49:36 GMT
Brian,
I have done lots of business with Michigan Toy Soldier Co and have been quite happy with their service. Only last week I received an email saying that the item I ordered was unavailable and would I like to substitute an item of the same price or get a refund. I have only had to call them once and, since I live in the States, it was not a big deal.
I am sorry to hear that you've had a poor experience.
Nick Stern
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Post by rahway on Nov 2, 2022 15:14:45 GMT
I have not done business with them since the owner went to prison for using a customer's credit card info to pay the store's debts.
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Post by Brian Cameron on Nov 2, 2022 16:41:28 GMT
I rarely use facebook but had to go there and out of curiosity looked up MTSC. Found a guy lauding his brilliant ecperience as a customer so I've posted my experience. Wonder if I'll get a response or just find it deleted?
Brian
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Post by epturner on Nov 2, 2022 23:18:04 GMT
I've only ever dealt with them at shows in person, such as Historicon.
The negative publicity has always had me wary.
On the other hand, Hobby Bunker has always been fantastic.
Not sure if that's any help.
Cheers;
Eric
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Post by 79thpa on Nov 4, 2022 13:13:23 GMT
I've only done mail order with them once, I believe. I received a partial order. I also received a refund when the rest of the order never arrived. I called them, though. They have always been helpful on the phone. I have never emailed them, so I can't comment on that. The problem with MichToy is that they don't actually stock a significant part of their catalogue.
I've also had great service with on-line orders from Hobby Bunker.
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Post by Brian Cameron on Nov 4, 2022 13:29:03 GMT
Amazingly I've had a response from Steve! He doesn't know why they sent the parcel when I'd cancelled but it going to investigate. So not very far forward but it may be a start to getting a refund. The parcel has now arrived so it'll be interesting to find out how to return it.
Brian
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Post by rossmac on Nov 4, 2022 15:28:00 GMT
I've ordered from them on line off and on for more than 20 years, last time was hmm ... last year? or the one before. Never had a reason to complain. -Ross
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Post by 79thpa on Nov 9, 2022 20:04:23 GMT
Brian, that's a start. Good luck. Keep us posted.
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Post by Brian Cameron on Feb 5, 2023 15:54:48 GMT
I happy feeling today - I finally got a refund from MTSC for the order I placed in May 2022 and cancelled in July 2022 when they couldn't supply. Persistance does sometimes pay off. Still disgusted at how many emails it has taken.
Brian
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